The profile of our passengers

The profile of our passengers

Objective of survey is to identify the characteristics of passengers using the airports operated by SEA (socio-demographic data, travel habits, etc.) in order to offer a service in line with their particular characteristics. A monthly survey is carried out to verify the profile of SEA airports’ passengers, based on sampling rates specific to the three terminals. The total number of respondents in 2015 is 4,725.
Subjects to be interviewed are selected according to a systematic procedure (one every 10) at security checks, i.e. upon departure. This procedure introduces randomness, so that the sample interviewed for each of the three terminals is representative.
The sample check (and data weighing) includes verifying the destinations and the share of passengers in transit, by terminal and by quarter.

Main characteristics of our passengers in 2015

 Malpensa T1Malpensa T2Linate
Male gender62%55%65%
Average age (years)424244
University education49%40%48%
Residing in Italy73%85%75%
Main reason for travelHoliday/TurismHoliday/TurismWork/Business/Study
Average stay at the airport (minutes)137125104

Source: CFI Group