Indicators of customer information services
| Indicator | Unit of measure | Malpensa T1 | Malpensa T2 | Linate | |
|---|---|---|---|---|---|
| Easy-to-browse and up-to-date website | % of satisfied passengers | Target 2015 | n.d. | n.d. | n.d. |
| Result 2015 | 89.2 | 91.8 | 91.5 | ||
| Perception of effectiveness of operational information points | % of satisfied passengers | Target 2015 | 95.0 | 95.0 | 95.0 |
| Result 2015 | 98.9 | 98.4 | 98.0 | ||
| Perception of clarity, comprehensibility and effectiveness of internal signage | % of satisfied passengers | Target 2015 | 92.0 | 92.0 | 90.0 |
| Result 2015 | 97.1 | 98.3 | 97.0 | ||
| Perception of the personnel's professionalism (info point, security) | % of satisfied passengers | Target 2015 | 95.0 | 95.0 | 95.0 |
| Result 2015 | 96.4 | 97.6 | 98.3 | ||
| Overall perception of effectiveness and accessibility of public information services (monitors, announcements, internal signage, etc.) | % of satisfied passengers | Target 2015 | 93.0 | 93.0 | 95.0 |
| Result 2015 | 98.7 | 98.8 | 98.2 | ||
| Airports in numbers | T1 | T2 | Linate | ||
| Operational information points (desks + virtual desks) | 14 | 4 | 5 | ||
| No. of information monitor blocks | 210 | 66 | 46 | ||
Source: SEA, CFI Group
Information on flights that SEA make available to public follows the directions received from airlines or control bodies.
Information service managed by SEA is available to passengers through a virtual desk at airport and through a Call Centre reachable at 02.232323.
All real-time information on flights, airport functionality, public transport (lines, frequencies, timetables, prices) and car parks are available on website www. seamilano.eu and on Televideo and Mediavideo pages.
“Milan Airports Official Guide” is available at airport, updated with flight time information and detailed information on city/airport access and car parks.