Indicators of the additional services
Indicators of additional services
| Indicator | Unit of measure | Malpensa T1 | Malpensa T2 | Linate | |
|---|---|---|---|---|---|
| Perception of the wi-fi connectivity inside the airport | % of satisfied passengers | Target 2015 | n.d. | n.d. | n.d. |
| Result 2015 | 84.6% | 84.0% | 94.5% | ||
| Perception of mobile phone/laptop charging station availability in public areas, if present | % of satisfied passengers | Target 2015 | n.d. | n.d. | n.d. |
| Result 2015 | 69.7% | 64.6% | 86.9% | ||
| Compatibility of the café opening hours with airport opening hours | % of flight arrivals/departures compatible with the opening hours of the cafés in their respective areas | Target 2015 | 100.0% | 100.0% | 100.0% |
| Result 2015 | 99.0% | 100.0% | 99.0% | ||
| Perception of the adequacy of smoking rooms, if present | % of satisfied passengers | Target 2015 | n.d. | n.d. | n.d. |
| Result 2015 | 76.4% | 69.3% | 88.7% | ||
| Perception of the availability, quality and prices of shops and news stands | % of satisfied passengers | Target 2015 | 90.0% | 90.0% | 90.0% |
| Result 2015 | 96.1 | 94.2 | 96.8 | ||
| Perception of the availability, quality and prices of cafés and restaurants | % of satisfied passengers | Target 2015 | n.d. | n.d. | n.d. |
| Result 2015 | 77.6% | 68.0% | 72.8% | ||
| Perception of the availability of beverage and snack dispensers, if present | % of satisfied passengers | Target 2015 | n.d. | n.d. | n.d. |
| Result 2015 | 94.5% | 97.5% | 98.8% | ||
| Airports in numbers | T1 | T2 | Linate | ||
| Baggage storage capacity (m2) | 130 | Not present | 107 | ||
Source: SEA, CFI Group
Information on flights that SEA makes available to the public follows the directions received from airlines or control bodies.
Information service managed by SEA is available to passengers through a virtual desk at airport and through a Call Centre reachable at 02.232323.
All real-time information on flights, airport functionality, public transport (lines, frequencies, timetables, prices) and car parks are available on website www. seamilano.eu and on Televideo and Mediavideo pages. “Milan Airports Official Guide” is available at airport, updated with flight time information and detailed information on city/airport access and car parks.