Annex: Other sustainability performances

Chapter 6 - Sustainable development governance

Positions and participation in public policy

SEA is a member of the following national and/or international trade associations:

Assaeroporti - Italian Airport Operators Association, with the task of protecting and strengthening the position of airport operators, enhancing their function and interacting with government institutions to ensure the development of air transport. It also promotes collaboration between its members in order to contribute to the process of improving airport management techniques and procedures.

Assoclearance - Italian Association of Clearance and Slot Management, consisting of airlines and Italian airport operators, with the task of optimizing the distribution of time slots and the allocation of slots to carriers, taking into account requests and history.

Assolombarda - National Association of Small, Medium and Large Enterprises with the aim of safeguarding the interests of its members in the relationship with external counterparts active in various areas, such as institutions, training, environment and territory, culture, economy, labour and civil society, providing a wide range of specialist services that contribute to the development of companies.

ATAG Air Transport Action Group - Transport Action Group - Association representing all players involved in airline industry production chain, with the aim of implementing communication between various stakeholders and promoting the sustainable development of air transport.

UNIVA Varese - Association of companies that are part of Confindustria System, aiming to foster progress in provincial industry by promoting collaborations between companies.

ACI Europe - Airport Council International - Association of European airports, representing over 400 airports in 46 member countries. Ensures effective and negotiative communication on legislative, commercial, technical, environmental, passenger aspects and other interests.

IGI - Istituto Grandi Infrastrutture (Large Infrastructure Institute) is a study centre dedicated to examining issues of public procurement. The evolution of the public works market, which tends to favour private funding of public works, has led the Institute to expand its membership base, with the entry of major motorway concession holders, airport authorities, banks, insurance companies and business sectors complementary to traditional manufacturers.

AIGI - Associazione Italiana Giuristi (Italian Association of Legal Experts) with the purpose of promoting, training and developing Company Legal Experts and their role in Italy.

Chapter 7 - Environmental externalities linked to the activity of our airports

Financial implications for activities related to climate change

To join the Airport Carbon Accreditation project and achieve “Neutrality” level, SEA sustains the following costs:

Costs for joining ACA project and purchase of offsets (Euro)

Green certificates

Once again in 2015, thanks to the production of cogenerated heat energy at Linate production site for district heating of the airport and Santa Giulia borough, SEA Energia fulfilled the requirements for obtaining green certificates: 49,267 certificates will be requested Energy Service Manager, 35,817 of which pertain to the Company and 13,450 to a2a under a contract that assigns a percentage of district heating green certificates to a2a since the investment related to the heat distribution network was entirely paid for, managed by and under the responsibility of a2a.

Number and percentage of people resident in areas affected by airport noise

Awareness of noise pollution issues in the last ten years has vastly increased, leading to the issuance of many European, national and regional regulatory acts. Such awareness reached its peak with the adoption of European Directive 2002/49/EC, transposed in Italy by Italian Legislative Decree no. 194. The above-mentioned Directive and its decree of implementation introduce the concepts of noise mapping and strategic noise map: with these, the legislator set the objective of easily and comprehensively representing noise pollution situation in major urban agglomerations and near major sources of pollution, as well as having available information and tools to handle noise pollution problems on a national and European scale.
The tables below show the results of noise mappings in 2014. (The census data set used by Bicocca University for the population calculation is made up of the domiciles provided by Arpa Lombardia).

Exposed population numbers by municipality

In June 2014, European Regulation no. 598/2014 came into force, laying down rules and procedures for the introduction of noise-limiting operating restrictions at EU airports and repealing Directive 2002/30/EC. Regulation applies only to airports with a civil traffic of more than 50,000 movements/year where a noise pollution problem has been detected and establishes procedures to be followed to contain sound emissions and reduce the number of people exposed to noise according to a balanced approach principle.

Biodiversity

Protection of biodiversity and ecological wealth has great importance for sustainable development and to ensure a fair balance between human activity and the natural environment. SEA Group is aware to be part of a green environment, especially with regard to Malpensa, thus requiring careful monitoring of the impact of the company’s business and the use of actions aimed at mitigating its effects.
Some portions of the area surrounding Linate airport are part of the South Milan Agricultural Park (established by Regional Law no. 24 of 23/4/1990), a large territory extending over almost the entire southern semicircle of the Province of  Milan. Furthermore, Forlanini Park, one of the largest parks in Milan metropolitan area and the Idroscalo are adjacent to airport grounds.
Malpensa Airport lies within the Ticino Valley Regional Park. The Park encompasses ten of the eleven municipalities involved in the Malpensa Area Territorial Plan. The only external municipality is Busto Arsizio.
The natural reserves of the park and its protected areas, concentrated in the river valley from the Villoresi and Naviglio Grande canals, are far from the airport, separated by wooded areas alternated with protective cultivated areas of low naturalistic value, but of high ecological value also for their attenuating effect on the airport’s impact. Areas of environmental interest of the Park represent the landscape far from the airport, filtered by the settlement of Somma Lombardo, Arsago Seprio and Casorate Sempione.
The area involved in the Malpensa airport expansion plan, described in the Master Plan,  contains analyses of the quality of the flora and fauna.
With regard to the first aspect, the analysis can be summarized as follows:

• presence of high quality oak trees and heaths, which are the most important formations in naturalistic terms and represent about 45% of the area;
• pine forests, of good quality, but not very widespread (0.6%);
• significant presence of black locust and late cherry forests, covering about 40% of the area, whose quality is negatively affected by the poor floristic quality and the poor level of naturalness;
• finally, the remaining area is classified as poor quality.

The analysis of the fauna component, carried out both in the area involved in the expansion of the airport and in the Ticino Valley Regional Parks in Lombardy and Piedmont, found that the site in question hosts 84 species of birds, compared to the 257 in the parks, while there are no amphibians, reptiles and mammals.
Fauna species of interest present in the airport expansion area are the red-backed shrike and the european nightjar, although the former is present in extremely small numbers, while the presence of the latter is only potential, since it is only generically documented.
Other eight nesting species are recorded in the area, none of which are in Annex 1 to Directive 2009/147/ EC or any particular endangered category of the IUCN Red List.
Specifically:

• three species in Annex II of Directive 2009/147/EC and in the Least Concern category of the IUCN Red List (a wood pigeon pair, a blackbird pair, a hooded crow pair);
• six species not included in Directive 2009/147/EC and in the Least Concern category of the IUCN Red List (a buzzard pair, two swift pairs, four nightingale pairs, a common blackbird pair, a warbler pair, a whitethroat pair, a chaffinch pair);
• an allochthonous species, introduced for hunting purposes, in the Black Threatened category of the IUCN Red List, not included in Directive 2009/147/EC (two virginia quail pairs).

As regards the aspects related to vegetation and ecosystems, the area in question interacts directly with habitats of conservation interest outside the Natura 2000sites and indirectly with some nearby Natura sites.
Habitats in the area falling within the list in Annex 1 toDirective 92/43/EEC are:

• Dry land - (4030) heaths;
• Sub-Atlantic and medio-European oak or oak-hornbeam forests of the Carpinion betuli (9160);
• Old acidophilous oak woods with Quercus robur on sandy plains (9190);

and constitute natural habitats of EU interest.
Mitigation measures were defined in:

• measures for re-establishing the heath (about 180 hectares);
• measures for re-establishing the forest and meadow vegetation (about 600 hectares);
• measures for restoring and enhancing the ecological functionality.

In addition to being required as equivalent replacement of extracted trees, forest redevelopment measures positively affect the quality of forests by eliminating large quantities of areas covered by allochthonous species.

Chapters 8-9 - Quality of services provided to passengers

Passengers with reduced mobility (PRMs)

Since July 2008, SEA has implemented all aspects of EU Regulation No 1107/06 and the related ENAC Circular, which ordered transferring to airport operators the responsibility and provision of assistance to passengers with reduced mobility (PRMs). From that moment on, service is no longer in competition, but rather a centralised service remunerated by a fee applied to all departing passengers.
Below is the 2015 performance shown in the Service Charter.

Assistance service efficiency indicators

Personal safety indicators

Indicators of information at the airport

Indicators of communication with passengers

Indicators of airport comfort

Indicators of relational and behavioural aspects

Certification of assistance service

SEA’s airport assistance service for passengers with reduced mobility is certified (TÜV IT 005 MS).
The certification of service, based on a Technical Regulation created in accordance with UNI CEI EN 45011 and validated by a Technical Committee, chaired by Professor Mario Melazzini and composed of the leading associations for protection of people with disabilities (LEDHAand FAND) and by Malpensa Users Committee, representing airlines and airport operators at Milan airports. The Technical Regulation commits SEA to maintaining a level of service at Linate and Malpensa airports above that prescribed by European regulations.
The Technical Regulation can be consulted on site www.seamilan.eu, under the section: airports - useful information - passengers with reduced mobility. This result supplements the one obtained by SEA in 2010 from the Dasa-Rägister certification body for the compliance of Linate and Malpensa with standard D-4001:2008, which defines the requirements a site must have to be usable by people with motor impairment, in compliance with equal opportunities (Certificate IA-0510-01).
Both initiatives are aimed at giving objectivity and transparency to the quality of the service provided and to establish a stable collaboration between people involved in such delicate care processes.
All services for passengers with reduced mobility are carried out free of charge by Sala Amica and include full assistance to passengers with temporary or permanent reduced mobility. This service must be requested at least 48 hours in advance to carrier.
Passengers with reduced mobility find easy access to all airport spaces: parking spaces close to entrances, lifts equipped with visual and sound signals and suitable ramps; for blind or visually impaired passengers, Braille code buttons are installed on telephones and some lifts, and priority routes were created with the LOGES system (yellow rubber strips with embossed codes to indicate direction, obstacles and hazards).

Airport Passenger Contingency Plan

SEA Contingency Plan for Malpensa and Linate airports has been in operation since 2011, to respond to the needs of an airport in situations of operational disruption that lead to flight delays and/or cancellations and to assist passengers staying at air terminal for long periods of time, through targeted measures  (temporary overnight stay at the airport, catering, etc.).

Chapter 10 - Organizational management

Our people

SEA Group workforce and supervised worker by gender as of December 31 (No.)

Employees of SEA Group by contract type and gender as of December 31 (No.)

SEA Group’s permanent employees by type and gender as of December 31 (No.)

Contract types show a marginal part of fixed-term workers, who at 31/12/2015 account for 2% of total employees, while part-time workers account for 7.7%.

Employees turnover of SEA Group by location, gender and age group (No.)

New employee hires of SEA Group by location, gender and age group (No.)

Employees of SEA Group by job classification, gender and age group at December 31 (No.)

Industrial relations

Unionisation rate in the Group is in line with the previous year.

SEA Group union membership rate

2015 major agreements with Trade Unions

The ongoing dialogue with Trade Union Organisations continued in 2015, leading to the signing of agreements to define procedures for personnel reassignments, the reduction of labour costs and the introduction of a more efficient organization of work. Such agreements include the following:

• March - introduction of an alternative to the mere application of the weekly working time increase set forth by the CCNL (National Collective Bargaining Agreement). In particular, a new employment contract was defined for newly employed personnel, which suppresses company supplements for a first period, and subsequently recognises a small portion of it;
• May - definition of guidelines for reassigning personnel from SEA Handling (in liquidation) that is not suitable for activities of Sworn Security Guard, thus guaranteeing occupational preservation. In addition, an agreement was signed with the aim of implementing the Customs and staff access gate management project, which involves the recruitment of personnel from Airport Handling, in accordance with the needs defined in June 2014;
• July - signing of a voluntary redundancy agreement aimed at a workforce reduction, both direct and staff, at Linate and Malpensa;
• September - signing of an agreement to define economic and regulatory conditions of the resource management during the “Snow Emergency Plan”;
• November - following legislative changes introduced by the Jobs Act, signing an agreement to regulate the terms of notice for requests of parental leave.

During 2015, there were no specific trade union agreements related to workers’ health and safety.
In relation to the minimum notice period for operational amendments, time necessary for the adoption of such may significantly vary, according to the issue for which the amendment is necessary and the availability of the Trade Union Organizations – in line with that established by the regulation in force at the time – or where no regulation is in force (and therefore a trade union agreement or where sufficient a communication campaign is applied). In the first case, the average quantifiable notice time is one month and in the second case two weeks.
As regards changes in work shifts, corporate practices (consistent with Confindustria’s interpretation of the third paragraph of Article 3 of the Multi-Industry Agreement of April 18, 1996 between Confindustria, Intersind, Asap and Cgil, Cisl, Uil and Cisnal and Cisal and Confail) 15 days notice between the communication to Trade Unions and the implementation of shifts.
This does not include any cases of changes (such as collective redundancies, redundancy fund) for which the law requires specific procedures, sets the number of days of the procedure’s duration and the timing of the various phases it provides for.

Chapter 10 - Managing environmental resources

Raw materials

Since SEA is a service supplier, the main raw material consumption is related to energy consumption (including diesel and petrol used for airport operations) and fluids for aircraft de-icing during winter, in presence of particular weather conditions.

Raw materials consumption

Water quality

In addition to inspections by Health Authority, the quality of water distributed through airport aqueducts is submitted to an internal schedule of frequent testing that includes the evaluation of many chemical, physical and microbiological parameters.
The tables below show that parameters analysed are far below the  maximum permitted by law and proof the good quality of the water distributed at both airports, from both a chemical and microbiological point of view.

Characterisation of drinking water

Waste management

In 2015, SEA Group reconfirmed its commitment to separate collection of municipal solid waste and the like at Linate and Malpensa airports. Currently, collected portions are: paper, cardboard, wood, glass, plastic, metal, toner, organic and, finally, batteries in airport areas open to public.

Linate - Separate collection of solid urban waste and the like (tons)

Source: SEA

Malpensa - Separate collection of solid urban waste and the like (tons)

Source: SEA

All special waste produced is separated by type, through specific contracts with companies authorised for the management of such waste (for example: IT equipment, oils, emulsions, iron, paints, etc.). It is therefore entirely separated by type and disposed or recycled according to applicable regulations and technological standards of the treatment plant to which it is conferred. Disposal methods for various types of waste, as established by regulation (attachements B and C of Italian Legislative Decree 152/2006) are reported in the following tables:

Waste by disposal method (tons)

The residual dry portion of municipal waste produced in both airports is sent to energy recovery plants; separated waste portions are, however, sent to specific recovery and recycling facilities (collection, transport, disposal or recovery is handled by the municipality).
Depending on specific characteristics, special waste is mostly sent to recovery plants. For waste with characteristics not unsuitable for recovery (e.g. sewer effluents), waste is delivered to final disposal facilities (collection and disposal or recovery by specialised/authorised companies).