Indicators of comfort during the stay at the airport
Indicators of comfort during the stay at airport
| Indicator | Unit of measure | Malpensa T1 | Malpensa T2 | Linate | |
|---|---|---|---|---|---|
| Perception of the availability of baggage trolleys | % of satisfied passengers | Target 2015 | 91.0% | 91.0% | 95.0% |
| Result 2015 | 96.6% | 98.5% | 97.4% | ||
| Perception of the efficiency of the passenger transfer systems (escalators, lifts, people movers, etc.) | % of satisfied passengers | Target 2015 | 92.8% | 92.0% | 90.0% |
| Result 2015 | 93.4% | 97.3% | 92.4% | ||
| Perception of the efficiency of the HVAC systems | % of satisfied passengers | Target 2015 | 95.0% | 93.0% | 95.0% |
| Result 2015 | 97.4% | 95.8% | 97.1% | ||
| Perception of the overall level of comfort of the terminal | % of satisfied passengers | Target 2015 | 96.0% | 93.0% | 87.0% |
| Result 2015 | 98.3% | 97.8% | 94.9% | ||
| Airports in numbers | T1 | T2 | Linate | ||
| Available space (m2) | 146,500 | 30,000 | 33,600 | ||
| Seats in the waiting areas | 5,249 | 874 | 1,268 | ||
| Baggage trolleys (€) | 2 | 2 | 2 | ||
Source: SEA, CFI Group
Sense of comfort that passengers perceive is considered of great importance and the overall opinion expressed is satisfactory, in line with last year’s values.